Privacy Policy

Effective Date: 1st of August 2025

Synterra Group Ltd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you interact with us.

1. Who We Are

Synterra Group Ltd.

Smart Station – First Floor

Incubator Building, Masdar City

Abu Dhabi, United Arab Emirates

We provide consulting, marketing, and business services for clients in the United Arab Emirates, Europe (including Germany), and other regions.

2. What Data We Collect

We may collect the following types of personal data:

Contact details (name, email address, phone number, company details)
Billing and payment information
Communication history (emails, inquiries, contracts)
Website usage data (cookies, analytics, IP address)

3. How We Use Your Data

We process your personal data to:

Provide and deliver our services
Communicate with you regarding inquiries, contracts, and support
Improve our website and marketing activities
Comply with legal obligations (e.g., accounting, taxation)

4. Legal Basis for Processing (for EU/EEA Customers)

If you are located in the European Union or Germany, we process your personal data in line with the General Data Protection Regulation (GDPR). The legal bases include:

Performance of a contract (Art. 6(1)(b) GDPR)
Compliance with legal obligations (Art. 6(1)(c) GDPR)
Legitimate interests (Art. 6(1)(f) GDPR), such as improving our services
Consent (Art. 6(1)(a) GDPR), e.g. for marketing or cookies

5. Data Transfers

As we are based in the United Arab Emirates, your personal data may be transferred outside the EU/EEA. We ensure that adequate safeguards (such as contractual clauses) are in place to protect your data.

6. How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfill the purposes described above or as required by law.

7. Your Rights (for EU/EEA Customers)

You have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise your rights, please contact us (see section 10).

8. Cookies & Analytics

We may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our website. You can manage your cookie preferences through your browser settings.

9. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Synterra Group Ltd.

Email: info@synterra-group.com

Address: Smart Station – First Floor, Incubator Building, Masdar City, Abu Dhabi, United Arab Emirates

If you are based in the EU and believe your data has been mishandled, you also have the right to lodge a complaint with your local Data Protection Authority.